Policies and Procedures
Thank you for choosing Walk And Train! The following is a list of company policies all of which have been put in place to provide better quality of service for you and your dog. A current copy of policies is always available for viewing on the website’s Policies page.
All services are conducted on a prepaid basis only. As a new client you will have access to the online service scheduler. At checkout you can choose “Pay Now” to pay by credit card or “Pay Later” to send a payment through Email Interac to “firstname.lastname@example.org” Please set the password to “clicktreat”. If you are unable to log in to the online scheduler, you can request an appointment via email and I will add the appointment to your account.
All services are booked on a first come first serve basis. I will do my best to accommodate last minute bookings if I can however I do ask for a minimum of 24 hours notice as a courtesy.
All cancellations must be received in writing no less then 24hours before your scheduled appointment otherwise your appointment is considered as forfeited and you will be billed for that day’s service. You will always receive a confirmation reply noting that I have received your request.
While participating in the Walk And Train or Board And Train programs, your dog is required to wear a properly fitted flat collar with a name tag and a current rabies vaccination tag. If your dog can back out of his collar, please choose a smaller sized collar or a fabric martingale collar. Even if your dog is micro-chipped, I strongly recommend that your dog also wears a name tag containing your dog’s name and telephone number. By municipal law, your dog is required to also be licensed with the city of Toronto. If you should choose not to license your dog with the city of Toronto, you will be financially responsible in case a fine is given by animal control while your dog is in my care. You can purchase a license at www.toronto.ca/animal_services/licensing.htm
Your dog must be in general good health and be free of communicable diseases in order to participate. We will discuss your dog’s current health status during our consultation but if any thing changes about your dog’s health, if your dog develops any new conditions, or is put on any medication, please do let me know.
By provincial law, your dog is required to be vaccinated against Rabies once per year or once every 3 years depending on the type of vaccine given. I do not require the Kennel Cough (aka Bordatella) vaccine. Please notify me if your dog receives this vaccine, as there is an increased risk of your dog shedding and passing on kennel cough shortly after being vaccinated.
Your dog may be on a parasite preventative program during the warm months (approximately May to October). Please inform me if your dog will be coming into my care with freshly applied topical solutions.
Please notify me right away if your dog develops any potentially communicable health issue while actively participating in my services. This may include but not be limited to testing positive for any parasites or being diagnosed with any type of communicable disease. If you think your dog might be not well prior to a scheduled appointment, please let me know. This may include abnormal lack of energy, coughing, abnormal or excessive vomiting or diarrhea. If your dog isn’t well, that is not the best time to train. I may still stop by if your dog needs to be let out or choose to reschedule your appointment so that you can take your dog to your vet instead.
In case your pet experiences a medical emergency while in my care, I will always attempt to contact you to notify you of the situation. If I am unable to reach you directly, I will leave you a message and will attempt to contact your secondary and your emergency contacts. Please ensure that your secondary and emergency contacts are aware of their designation and are authorized by you to make any necessary decisions regarding emergency care of your dog until you can be reached.
If veterinary care is required, when ever possible, I will attempt to take your dog to your regular vet (specified by you). If your vet is unavailable or too far and your dog requires immediate medical attention, I may take your dog to an alternative vet clinic or an emergency vet clinic.